Orders containing pre-order items will ship once all items are available. If you need in-stock items shipped immediately, please place a separate order. Pre-orders are non-refundable and non-cancelable, as pricing is based on distributor order quantities. Unauthorized cancellations or refund requests will incur a 10% restocking fee. Please note: Japanese and Simplified Chinese products may experience customs delays. We’ll keep you updated throughout the process and will ship your order within 1–3 business days of receiving the product.